Privacy Policy

Information we collect

Depending on how you use our website and services, we may collect:

• Contact information: your name, email address, phone number and information you send through our contact forms or customer-care channels.
• Order information: products purchased, billing and delivery details, order history, transaction references and information needed to process returns or resolve order concerns.
• Account information: login details and preferences if you create an account with us.
• Marketing information: your email address and subscription preferences when you choose to receive product news, skincare guidance or offers.
• Technical information: IP address, browser and device details, approximate location derived from your connection, website interactions and cookie information, where collected through the technologies operating on the site.

Some information is necessary to process an order. If you choose not to provide it, we may be unable to complete the requested service.

How we use your information

We use personal information, as relevant, to:

• Process purchases, arrange delivery and communicate order updates.
• Answer enquiries, provide customer support and manage returns or complaints.
• Maintain customer accounts and improve our website and shopping experience.
• Protect our website, detect suspicious activity and prevent fraud.
• Send news, launches and promotions where you have opted in or where permitted by law.
• Meet accounting, tax, consumer-protection and other applicable legal obligations.

Our legal bases for processing

Where applicable privacy law requires a legal basis, we rely on the appropriate basis for the activity, such as performing a contract with you (including fulfilling orders), meeting legal obligations, pursuing legitimate business interests that do not override your rights, or your consent. Where we rely on consent, you may withdraw it, subject to applicable law.

Cookies and similar technologies

Our website may use cookies and similar technologies to remember shopping-cart contents, support account and checkout functions, understand website performance and, where enabled, measure or personalise marketing.

You can manage or block cookies through your browser settings. Some cookies are necessary for shopping or account features to work properly. Where legally required, we will seek your consent before placing optional cookies or activating non-essential tracking technologies.

Payments and order processing

When you place an order, we use your purchase and contact details to confirm payment, prepare your items, arrange shipping and help you with any post-purchase questions. Payments may be handled by third-party payment providers, whose handling of payment details is governed by their own privacy and security practices.

Please do not send full payment-card numbers or other sensitive financial information through our general contact forms or email.

When we share information

We may share relevant personal information with carefully selected providers who support our business, including website hosting and ecommerce services, payment processors, shipping and fulfilment partners, email communication platforms, fraud-prevention services and professional advisers.

We may also disclose information if legally required, to respond to lawful requests, to protect our rights or customers, or in connection with a legitimate business transfer. Third-party providers may have their own privacy notices that apply when they act as independent controllers of your information.

International data transfers

Because Yioma Luxe serves customers in different countries and may work with international service providers, your personal information may be stored or processed outside the country where you live. Where required by applicable law, we take steps to ensure appropriate safeguards are in place for these transfers.

How long we keep data and how we protect it

We retain personal information only for as long as reasonably necessary for the purposes described here, including order fulfilment, customer care, recordkeeping, dispute resolution and legal compliance. Different records may have different retention periods.

We take reasonable organisational and technical steps to protect information from unauthorised access, misuse, loss or disclosure. No online service can guarantee absolute security.

Your privacy rights

Depending on where you live and which laws apply, you may have the right to request access to information we hold about you, ask for inaccurate details to be corrected, request deletion, restrict or object to certain processing, withdraw consent or request a copy of your information in a portable format.

You may also have the right to raise a concern with the relevant data protection authority. To make a privacy request, please contact us using the email address at the end of this policy. We may need to verify your identity before fulfilling a request, and some legal exceptions may apply.

Email marketing and your choices

If you sign up for our mailing list, we may send you product updates, skincare education, new arrivals and occasional offers. You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting us. Unsubscribing from marketing does not prevent essential emails about orders or customer-service matters.

Children and third-party websites

Our store is intended for an adult audience, and we do not knowingly seek to collect personal information from children. If you believe a child has submitted information to us, please contact us.

Our website may contain links to external websites and social media platforms. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

Changes to this policy

We may update this Privacy Policy when our services, technologies, business practices or legal obligations change. Any updated version will appear on this page with a revised “Last updated” date.

Contact us

For questions about this policy, your personal information or a privacy request, you can reach Yioma Luxe Skincare using the details below.

Yioma Luxe Skincare
Email: hello@yiomaluxeskincare.com
Website: yiomaluxeskincare.com