At Yioma Luxe, we want your order to reach you in good condition and with as little inconvenience as possible. This page explains how orders are prepared, how delivery works and what to expect if you arrange to collect your order.
Last updated: 23 October 2026
Order processing
Once your order and payment have been confirmed, we begin preparing your items for dispatch. Order processing takes place before shipping and is separate from the time your parcel spends in transit.
Processing may take longer during busy periods, product launches, weekends or public holidays. If there is an issue with an item in your order, we will contact you using the details you provided at checkout.
Where we ship
Shipping destinations and available delivery methods depend on your location and the courier services available to us. The options offered for your address will be shown at checkout where supported.
If your destination is not available at checkout, please email hello@yiomaluxeskincare.com before placing an order so we can confirm whether delivery can be arranged.
Shipping costs
Delivery charges depend on the destination, parcel size and shipping service. Where automated shipping rates are available, you will see the applicable charge before completing checkout.
For locations that require a separate delivery quotation, our team will confirm the shipping cost with you before arranging dispatch. Any customs charges or import-related fees are separate from standard delivery charges unless expressly included.
Delivery times
Delivery times vary by location, courier and the shipping method selected. Any delivery timeframe shown during checkout or provided by our team is an estimate rather than a guaranteed arrival date.
Unforeseen circumstances, including carrier delays, weather conditions, public holidays and customs inspections, may affect when your order arrives. If you need your order for a particular date, please contact us before placing it to discuss the options available.
Dispatch and tracking
When your order has been handed over for delivery, we will provide a dispatch update. If the chosen courier offers parcel tracking, tracking details will be shared with you by email or through the carrier’s notification service.
Tracking information may take a little time to update after a parcel has been collected by the courier.
Pickup arrangements
If a pickup option is available for your order or collection has been agreed with our team, we will confirm the pickup location and collection instructions. Please wait until you have received confirmation that your order is ready before travelling to collect it.
When collecting, please have your order number and the name used to place the order. If someone else will be collecting on your behalf, let us know in advance so we can make the necessary arrangements.
Pickup availability, collection times and any applicable charges will be confirmed when the arrangement is made. If you cannot collect at the agreed time, please contact us to arrange another suitable time.
Correct delivery information
Please check your delivery address, postcode, phone number and email address before submitting your order. These details help the courier reach you and allow us to send important updates.
If you notice a mistake after ordering, contact us as soon as possible with your order number and the correct details. We will try to update the order before dispatch, but changes may no longer be possible once the parcel has been handed to a courier.
Missed deliveries and returned parcels
If the courier is unable to complete delivery because no one is available, the address is incomplete or the parcel is not collected from a designated collection point, the courier may attempt redelivery or return it to the sender.
Where an additional courier fee applies to sending a returned parcel again, we will explain the available options and the cost before arranging redelivery. Any refund request will be considered under our Returns & Refunds Policy and applicable consumer law.
International orders and customs
For orders crossing international borders, customs authorities may assess import duties, taxes or handling fees. These charges are determined by the destination country and are generally payable by the recipient unless the shipping terms at checkout state otherwise.
Customs processing may also affect delivery times. Please check your country’s import requirements before ordering if you are unsure whether a particular product can be received at your address.
Delayed, damaged or incorrect orders
If your delivery is taking longer than expected, contact us with your order number so we can help you check its status. If your parcel arrives damaged, an item is missing or you receive the wrong product, please let us know as soon as reasonably possible.
Including clear photos of the package and affected products, where applicable, will help us investigate and resolve the issue. For further information about returns or refunds, please see our Returns & Refunds Policy.
Questions about your order?
If you need help with a delivery, would like to discuss pickup or have a shipping question before placing an order, please contact us at hello@yiomaluxeskincare.com. Please include your order number if you have already made a purchase.