Terms & Conditions
Welcome to Yioma Luxe Skincare. These Terms & Conditions (“Terms”) explain the rules for using our website, browsing our products and placing orders with us. The website at yiomaluxeskincare.com is operated by Yioma Luxe Skincare (referred to in these Terms as “Yioma Luxe”, “we”, “us” or “our”).
By accessing our website or making a purchase, you agree to these Terms and the policies linked from this page. Please read them before placing an order. If you do not agree, you should not use the website or its checkout services.
Last updated: 23 October 2026
Use of our website
Our website is intended for customers who can legally enter into a purchase agreement. If you are under the age of majority where you live, please use the website with the involvement of a parent or legal guardian.
You agree to use the website lawfully and not to interfere with its operation, security or other customers’ access. We may restrict access where necessary to protect our customers, our business or the website.
Accounts and customer information
You may be able to create an account to manage your orders or use other website features. If you do, you are responsible for keeping your login details confidential and for activity carried out through your account, except where the law provides otherwise.
Please provide accurate and up-to-date information when creating an account or checking out. Incorrect addresses, contact information or other details may affect order processing and delivery. If you notice an error after ordering, contact us as soon as possible.
Our products
Yioma Luxe offers face and body skincare products, including cleansers, serums, moisturisers, exfoliating products and skincare sets. We aim to present each product clearly, with descriptions and directions to help you make an informed purchase.
Product photographs are intended to represent the item being sold. Actual packaging, colour, texture or appearance may differ slightly from images because of screen settings, lighting or packaging updates. Where a material product detail changes, your rights under applicable consumer law remain unaffected.
Products and collections may be introduced, reformulated, updated or discontinued. Availability may differ by location and can change without notice.
Skincare information and safe use
Information on our website, social media pages and other channels is provided for general skincare education and product guidance. It is not intended as a medical diagnosis, prescription or substitute for advice from a qualified healthcare professional.
Skin types, sensitivities and results vary. Before using a product, read its label, ingredient list, directions and warnings. Follow the recommended frequency of use and avoid combining products in ways that may cause unnecessary irritation. If you have a known allergy, an underlying skin condition or uncertainty about whether a product is suitable for you, seek appropriate professional advice.
Stop using a product if you experience an adverse reaction and seek medical attention where appropriate. No particular cosmetic result is guaranteed, and product experiences may differ from customer testimonials or examples shown on the website.
Pricing and availability
Prices shown on our website are subject to change. The amount you are asked to pay at checkout may also reflect your selected delivery destination, available shipping method, applicable taxes, discounts and currency conversion, where relevant.
We make reasonable efforts to keep our prices and stock information accurate. If we discover a clear pricing error or cannot supply an item after an order has been placed, we will contact you to explain the available options and arrange a refund of any amount paid for an item we cannot supply.
Placing an order
Adding an item to your shopping bag does not reserve it. When you submit an order, you are requesting to purchase the selected items on the terms presented at checkout. You should review your products, quantities, contact information and shipping details before completing payment.
We may need to verify order information or payment before fulfilment. An automated order acknowledgement does not guarantee that every item is available or that an order can be fulfilled. If an order must be declined or cancelled, we will notify you and arrange any refund due.
We may limit or decline orders where there is a genuine concern about suspected fraud, unauthorised transactions, unusually large quantities or an inability to deliver to the specified destination, subject to applicable law.
Payment and billing
Available payment methods are displayed at checkout and may vary depending on your location or the order. Payment processing may be handled by independent providers, whose relevant terms and security practices also apply.
You confirm that you are authorised to use the payment method selected and that the billing information you provide is correct. Your card issuer or payment provider may apply currency conversion rates or fees that are outside our control. We do not recommend sending payment-card details by ordinary email or through our general contact forms.
Shipping and delivery
Delivery options, any applicable charges and available destinations are communicated through the website or checkout process. We aim to dispatch orders within the times communicated to you, but delivery estimates are not guaranteed arrival dates unless expressly stated.
Delivery may be affected by carrier operations, public holidays, address errors, customs processes or other circumstances beyond our reasonable control. If an order is delayed or appears to be missing, please contact our customer care team so we can help investigate.
For further information, contact us. Nothing in these Terms removes any delivery rights you may have under applicable consumer-protection laws.
International orders
We may accept orders for delivery outside the country from which an item is dispatched. International orders can be subject to import rules, taxes, duties, customs inspections and local restrictions. Depending on the destination and shipping arrangement, charges may be assessed by the relevant authorities or carrier.
Please check the information provided at checkout and in our shipping policy for any amounts collected by us. Any additional responsibility for taxes or import charges will depend on the delivery arrangement and applicable law. We cannot guarantee clearance of an item that is restricted by the destination country’s regulations.
Returns, refunds and order changes
If you would like to request a return, report damaged or incorrect goods, or ask about an order change, please contact us promptly with your order details. Eligibility and procedures are explained in our Returns & Refunds policy.
Because skincare products may have hygiene and product-safety considerations, the condition of an item can affect whether a discretionary return is accepted. This does not limit your legal rights where goods are faulty, misdescribed or otherwise fail to meet requirements under applicable law.
Offers, promotions and skincare sets
Discounts, free gifts and promotional offers may have specific eligibility requirements, usage periods or stock limits, which will be stated with the offer where applicable. We may correct promotional errors or withdraw an offer that has not yet been accepted, subject to the law and any commitments already made to customers.
Where a skincare set is sold as a collection, the product details and pricing shown for that set at checkout will apply to the purchase. Please review the contents of the set before ordering.
Website content and intellectual property
Unless otherwise indicated, the Yioma Luxe name, branding, text, product descriptions, photographs, graphics and other original content on this website belong to Yioma Luxe or are used with permission. You may view and use the website for personal shopping and other lawful purposes.
You may not reproduce, distribute, commercially exploit or present our materials as your own without appropriate permission, except as permitted by law.
Reviews and customer submissions
If you send us a review, comment, photograph or other material for publication, you confirm that you have the right to share it and that it does not unlawfully infringe anyone else’s rights. Please avoid including private or sensitive information in public reviews.
If you give us permission to feature your content, we may use it for the purpose and within the scope of that permission. We may decline to publish or may remove content that is misleading, unlawful, abusive or otherwise inappropriate. We do not require customers to provide positive reviews.
Third-party services and links
Our website may include links or integrations with other services, including payment providers, delivery partners and social media platforms. Those services are operated by third parties and may have their own terms, privacy notices and procedures.
We are not responsible for independently operated websites or their content simply because they are linked from our site. Please review the relevant third-party terms when using those services.
Privacy and personal information
We handle customer information as described in our Privacy Policy. It explains how information may be collected and used when you browse the website, contact us, join our mailing list or place an order.
Activities that are not permitted
When using our website, you must not:
- Use the site to commit fraud or engage in illegal activity.
- Attempt to access another customer’s account or information without permission.
- Introduce viruses, malicious software or other harmful code.
- Interfere with the website’s operation or security measures.
- Use automated methods to collect website content or personal information in a way that violates applicable law or our rights.
- Post or submit misleading, threatening, abusive or unlawful content.
We may take reasonable measures to prevent or respond to misuse, including restricting access where permitted by law.
Website availability and corrections
We work to maintain a reliable shopping experience, but the website may sometimes be unavailable for maintenance, technical reasons or circumstances beyond our control. We may update website content, features and product information as our business develops.
If a website listing contains a mistake in its price, description, availability or delivery information, we may correct it. Where the correction affects an order you have already placed, we will handle it fairly and in accordance with applicable law.
Warranties and consumer rights
Our products are provided with any warranties and guarantees that apply under law. We do not promise that every product will suit every skin type or deliver an identical result for each person.
To the extent permitted by law, we do not provide additional warranties beyond those expressly stated on the product or website. Nothing in these Terms excludes or reduces a right or remedy that the law does not allow us to exclude, including rights relating to faulty goods or misleading descriptions.
Responsibility and limitation of liability
We are responsible for our obligations to customers to the extent required by applicable law. We are not liable for losses caused entirely by circumstances outside our reasonable control or by misuse of products contrary to clear instructions, except where the law provides otherwise.
To the extent legally permitted, we are not responsible for indirect or unforeseeable business losses arising from personal use of our website or products. We do not exclude liability for fraud, wilful misconduct, injury caused by negligence where such exclusion is unlawful, or any other liability that cannot lawfully be excluded.
Breaches of these Terms
If you seriously breach these Terms, we may suspend or restrict access to the website or an account, where lawful and reasonably necessary. Any rights or obligations that have already arisen, including a valid refund entitlement, are not automatically cancelled because access ends.
If any provision of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Applicable law and resolving concerns
If a concern arises about your order or use of our website, please contact us first so we can try to resolve it. These Terms are subject to the laws applicable to the transaction and to any mandatory consumer-protection rights in your place of residence. No provision in these Terms is intended to prevent you from using a court or other remedy available to you by law.
Changes to these Terms
We may revise these Terms when our website, services, policies or legal obligations change. The latest version will be published on this page with an updated date. Changes will not retrospectively remove rights you have already acquired under an accepted order.
Contact us
For questions about these Terms, an order or our products, please contact us at:
Yioma Luxe Skincare
Email: hello@yiomaluxeskincare.com
Website: yiomaluxeskincare.com