Frequently Asked Questions

Browse our website, select your products and add them to your bag. When you’re ready, proceed to checkout, enter your delivery details and complete your payment. Make sure your contact details are correct so we can reach you about your order.

We recommend placing orders directly through our website. That way, you can see the current product details, prices and checkout options in one place. Need some help deciding what to buy? Get in touch with us before ordering.

Yes. We advertise delivery within Nigeria. Shipping options and charges depend on your location, so please check the delivery details available at checkout before you confirm your order.

Yioma Luxe advertises international shipping, including worldwide delivery. Availability and rates can vary by destination. Enter your complete address at checkout to confirm whether delivery is currently offered to your location. If an option does not appear, please contact us for assistance.

Shipping charges depend on where your order is going and the available delivery method. Check the shipping rate during checkout before making payment. If you cannot see a rate for your address, ask our team for help.

Delivery times vary depending on your location, order processing and the courier service. International orders may also be affected by customs clearance. Please use any delivery estimate provided during checkout or dispatch as a guide, and contact us if you need an update on an order.

Pickup is available at select locations. Please confirm that a collection option is offered for your order and wait for pickup instructions before visiting a location. Contact us if you’re unsure.

Check the contact details you used at checkout for order and dispatch updates. If tracking is provided by the delivery service, use those details to follow your parcel. If you need help locating an order, contact us with your order number.

Please let us know as soon as you notice the mistake, with your order number and correct address. We’ll check whether the change is still possible. Once an order has been dispatched, changes may not be possible.

Contact us as soon as possible with your order number and the change you would like to make. We can review your request, but cannot guarantee changes or cancellation once processing or dispatch has begun. Any applicable refund is subject to our Returns & Exchanges policy.

Please contact us promptly. Include your order number, a description of the issue and clear photographs of the product and packaging where relevant. Keep the packaging until the matter has been reviewed so we can investigate properly.

Please read our Returns & Exchanges policy for the current terms. If something is wrong with your order, contact our team before sending anything back. Eligibility depends on the circumstances and the applicable policy; we don’t want to promise an exchange or refund before reviewing your request.

Payment methods available for your order will be shown at checkout. The site currently displays currency options including naira (NGN), US dollars (USD) and pounds sterling (GBP) on product pages. Please check the final currency, total and payment method on the checkout screen before paying.

If you have a valid promotion code, enter it in the coupon field at checkout and check that the discount has applied before paying. Offer terms and expiry dates may vary. You can also join our mailing list for news about future promotions.

Visit our Contact Us page and include the details we need to help. For an existing purchase, your order number makes it easier to look into the matter.

We develop face and body care with melanin-rich skin in mind, particularly concerns such as dark spots, uneven-looking tone, dryness and texture. Our goal is to help you build a sensible routine—not to convince you that your natural complexion needs changing.

Our brand centres the experiences and common concerns of people with melanin-rich skin. Product suitability still depends on the individual formula, your skin type and how your skin responds. Always read the description and directions for the product you choose.

Our approach to brightening focuses on the appearance of dark spots and uneven pigmentation, rather than changing your natural skin tone. Some products contain targeted pigment-care ingredients, so choose the right product for your concern and use it only as directed. Healthy skin does not need to be a lighter shade.

Start with a gentle cleanser, a moisturiser and daily sunscreen. If you want a targeted routine, explore our Tone & Clarity Collection. It brings together products intended for uneven tone and blemish marks. Introduce treatments gradually rather than beginning every active product at once.

Our Hydration & Glow Face Collection was put together with dry skin in mind. It includes cleansing, hydrating and moisturising steps. If your face feels tight or flaky, focus first on comfortable cleansing and moisture before adding more treatment products.

Keep the routine simple. Our Barrier Brightening Collection is intended for customers who want to prioritise skin comfort, but sensitive skin can still react to individual ingredients. Patch test, introduce one new product at a time, and take a break from exfoliating treatments if your skin is irritated.

They can fit into the same routine for many people, but more layers do not automatically mean better results. Introduce each product separately first to see how your skin responds. Use a moisturiser afterwards and finish your daytime routine with sunscreen.

Our 5% Maltobionic Acid Serum is designed to help skin feel hydrated, smoother and more comfortable. Apply it to clean, dry skin before moisturiser. Start about three times a week and gradually increase only if your skin tolerates it. Avoid combining it with several strong exfoliating products when you are first introducing it.

No. Exfoliation should match the product and your skin’s tolerance, not a fixed daily target. Start slowly with acid-based products, avoid using several exfoliants in the same routine, and reduce frequency if you notice dryness, stinging or irritation. Always follow the directions on the specific product.

A body exfoliant, such as our AHA Resurfacing Night Lotion, may help improve the feel of rough, uneven texture over time. Introduce it gradually, avoid using it on broken or freshly shaved skin, and moisturise well. Persistent or inflamed bumps may need a professional assessment rather than more exfoliation.

Black Suds Exfoliating African Soap is intended for body care. Facial skin may be less tolerant of strong cleansing or exfoliating products, so choose a face wash formulated for facial use instead. Reduce use if your body skin feels dry or uncomfortable.

Please use each product only on the area stated on its label. Our body lotions, including Advanced Derma Bright Lotion, are intended for the body. For your face, choose a facial moisturiser or treatment formulated and labelled for facial use.

A straightforward routine is: cleanser → toner (if used) → serum → moisturiser. In the morning, finish with broad-spectrum SPF 30 or higher. If you use a treatment cream or exfoliating serum, follow the product directions and avoid layering multiple strong actives just because you own them.

Yes. Melanin provides some natural protection, but it does not prevent sun damage or the worsening of dark spots. Use a broad-spectrum sunscreen with SPF 30 or higher each morning, and reapply when needed, especially during outdoor exposure.

It depends on the product, the concern and your skin. Hydrating products may improve how your skin feels sooner, while uneven tone and stubborn marks often take several weeks of consistent care to visibly improve. No single timeline is guaranteed. Sunscreen and a routine you can keep up with matter more than using everything at once.

Stop using it and gently rinse the area if needed. Do not treat persistent stinging or burning as proof that the product is working. Keep your routine gentle while your skin settles. Seek medical advice if the reaction is significant, worsening or does not improve.

Please check with your healthcare professional before starting active treatments, especially exfoliating acids and products targeting pigmentation. Suitability depends on the exact formula and your personal circumstances. We cannot label the full range pregnancy-safe as a blanket statement.

Our products are formulated and manufactured in Nigeria. We develop skincare for customers in Nigeria and abroad, including women living across the diaspora.

Read the ingredient list, usage instructions and any expiry or period-after-opening information on the product packaging. Store products as directed, away from excessive heat and direct sunlight. If a label is unclear or you need to check a specific batch, please contact us before using it.